# Privacy Policy

This privacy policy (“Privacy Policy”) explains how information is collected, used, and disclosed by Contactous Pte Ltd (“Contactous” “we,” or “our”) for its website of CarbonSutra (www.carbonsutra.com) and applies to information we collect when you use or access our online or API services and use our products, service or applications (collectively, the “Service”), or when you otherwise interact with us. We respect the privacy rights of users and recognize the importance of protecting information collected about you.

If there are any changes to this Privacy Policy, we’ll post them on the Website and send them to the last email address you gave us. Any changes will be effective as of the date we post on the Website or send the email (or whichever date is later). You may object to any changes within 10 days after they’re posted on our Website or delivered to you, in which case none of the proposed changes will be effective with respect to information that we’ve already collected from you but will apply only to information we collect in the future. We won't treat information of any open account differently from any other open account. If you object to changes in our Privacy Policy, we’ll have to terminate your account. That said, if we ever changed our Privacy Policy to expand our rights to use or disclose Personal Information for marketing purposes, you would be able to opt out without termination.

We maintain lawfulness in our personal data collection & processing. This means that:

We will use information we collect to provide, develop, and improve the Services on your Organization’s behalf and in accordance with any other instructions from your Organization. Examples of such use include:

The Service offers collaboration features or other integrated tools, through which your User Content may be shared through the Service. As a function of the collaborative nature of the Service and based on the permissions and settings you choose and/or the terms of the user guide for the Service, the use of such features enables the sharing of User Content with other people you collaborate with. For more information about such collaboration and sharing features, please review the applicable instructions provided in the Service and information provided in the user guide for the Service, if any.

If the Service permits a user to post or submit to the Service any User Content that is to be made publicly available and you submit User Content in such manner, you automatically grant (or warrant that the owner of such materials expressly grants) Contactous and its affiliates a world-wide, perpetual, royalty-free, irrevocable and non-exclusive right and license to use, copy, store, adapt, transmit, communicate publicly display and perform, distribute and create compilations and derivative works from such User Content and to use such content for promotional and marketing purposes. Such license will apply with respect to any form, media, or technology, now known or later developed. In addition, you warrant that all “moral rights” in such materials have been waived. You will be solely responsible for your own submissions and the consequences of posting or publishing them through the Service, and you agree to indemnify and defend Contactous for any cost and action resulting from any such submission.

Contactous does not collect any personal information about users, except which is knowingly and specifically supplied to us by the user. Contactous is committed to ensuring the privacy of your personal information and complying with the Privacy Act.

“Cookies” are used within this website to improve the quality of the site. Aggregate information may be collected about the use of this website, including page hits, number of visitors, clickstream, etc. Contactous reserves the right to use this information for the purpose of enhancing the usability of this website.

Subject to the terms of this Privacy Policy, you may update, correct or delete information about you at any time by logging into your online account and modifying your information or by emailing us at support@contactous.com. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy. If you wish to deactivate your account, please email us at support@contactous.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time. We will respond to your access request within 30 days. To request removal of your personal information from our blog or testimonials, contact us at the email address listed above. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

We will retain your information for as long as your account is active or as needed to provide the Service to you and/or your collaborator(s). We will retain and use your information to comply with our legal obligations, exercise our rights, resolve disputes and enforce our agreements.

You may opt out of receiving promotional and newsletter emails from Contactous by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by emailing support@contactous.com with your specific request. If you opt-out, we may still send you non-promotional communications, such as security alerts and notices related to your access to or use of the Service or those about your online account or our ongoing business relations.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies or to prompt you before accepting such a cookie. Please note that, if you choose to remove or reject browser cookies, this could affect the availability or functionality of the Service.

You can opt out of Contactous’s disclosure of your personal information to third parties for direct marketing purposes. If you choose to opt out at any time after granting approval email support@contactous.com.

We may display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name.

We may place links on the Service. When you click on a link to a third party website from our website, your activity and use on the linked website is governed by that website’s policies, not by those of Contactous. We do not endorse and are not responsible for the privacy practices of these Third Party Websites. We encourage you to visit their websites and review their privacy and user policies.

Contactous adheres to the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries, Switzerland, Iceland, Liechtenstein and Norway as to personal data submitted by Contactous customers or collected by Contactous through its service.

Pursuant to the Privacy Shield Principles, Contactous remains accountable for Personal Data that it receives under the Privacy Shield and subsequently transfers to third party vendors, consultants and other service providers.

In particular, Contactous remains responsible and liable under the Privacy Shield Principles if third-party vendors, consultants or other service providers that it engages to process the personal data on its behalf do so in a manner inconsistent with the Privacy Shield Principles, unless Contactous proves that it is not responsible for the event giving rise to the damage.

In compliance with the Privacy Shield Principles, Contactous commits to resolve any questions, concerns or complaints about our collection or use of your Personal Information. EU, Swiss, Iceland, Liechtenstein and Norway individuals with inquiries or complaints regarding our Privacy Policy should first contact CarbonSutra at support@contactous.com.

If your complaint was not resolved by Contactous, Contactous commits to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (Commissioner) and comply with the advice given by the DPA and Commissioner, with regard to data transferred from the EU, Switzerland, Iceland, Liechtenstein and Norway.

If you have any privacy-related questions, suggestions, unresolved problems, or complaints you may contact us via support@carbonsutra.com.

Last Modified on 15-Jul-2026